Terms of service

Terms and Conditions

Welcome to Nilo. By accessing or purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully before placing an order.

Privacy and Personal Information

Nilo respects your privacy. Personal information collected during the ordering process is used solely for order processing, customer service, and communication regarding your purchase.

We do not sell, rent, or share your personal information with third parties unless required by law or necessary to complete services directly related to your order (such as shipping and payment processing).

Products and Pricing

We strive to ensure that all product descriptions, images, pricing, and availability are accurate. However, Nilo reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

Shipping

All orders are shipped through USPS.

  • Orders are generally processed within 1–3 business days.
  • Delivery times vary based on destination and carrier operations.
  • Free standard shipping is available on orders totaling $100 or more within the United States.
  • Shipping estimates are not guaranteed and may be affected by circumstances beyond our control.

Returns

Customers may request a return within 14 days of confirmed delivery.

To qualify for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging when possible.
  • Proof of purchase may be required.

Nilo reserves the right to deny returns that do not meet these requirements.

Damaged, Lost, or Undelivered Packages

Any package that arrives damaged, appears lost, or is not delivered as expected must be reported to Nilo within 30 days of the shipment date.

Claims submitted after 30 days may not be eligible for replacement, refund, or investigation.

Limitation of Liability

Nilo shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.

Our maximum liability shall not exceed the amount paid for the product purchased.

Changes to These Terms

Nilo reserves the right to update or modify these Terms and Conditions at any time. Changes become effective immediately upon posting on the website.

Contact Us

If you have any questions regarding these Terms and Conditions, please contact us through the contact information provided on our website.